100% Satisfaction Guarantee

Love your wallpaper, or we will make it right.

We take print quality, color accuracy, and materials seriously. If there is a legitimate issue with your order, we will resolve it quickly and fairly.

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What this guarantee covers

This guarantee applies to verified print defects, material flaws, or damage that occurred during transit. If something is genuinely wrong with your order, we will take responsibility and resolve it.

How we resolve issues

Replacement panels or rolls (preferred)

Our first choice whenever possible. We prioritize replacement production so your project stays on track.

Store credit

Issued if a replacement is not practical or if timing makes a reprint impractical.

We do not offer refunds under any circumstances.

How to request a resolution

Email us at support@canvasandivy.com with:

Your order number
Clear photos of the issue
Photos of packaging if damage occurred in transit

Please contact us promptly after delivery so we can resolve the issue as quickly as possible.

Important notes

Color appearance can vary by screen. Ordering samples is strongly recommended before placing a full order.

Orders placed at different times may have slight batch variation. Always order your full quantity at once.

Issues caused by improper surface prep, wall conditions, adhesive choice, or installation error are not covered.

Bottom line

If there is a legitimate product or shipping issue, we will not leave you hanging. Reach out and we will take care of it.

This satisfaction guarantee provides replacement or store credit only. Refunds are not offered. Remedy type is determined at our discretion based on documentation, material availability, and production constraints. This page does not override other published store policies.