The Canvas & Ivy Guarantee

Love your walls,
or we'll make it right.

Every order is printed in-house in Northwest Arkansas and quality-checked before it ships. If something is genuinely wrong — a print defect, a material flaw, or damage in transit — we take responsibility and fix it fast.

File a Damage Claim Order Samples First Email Support

Replacement firstVerified issues get a free reprint with priority production — your project stays on track.

7-day windowReport damage or defects within 7 days of delivery, before installing.

Real humansClaims go straight to the team that printed your order — no ticket maze.

What's covered — and what isn't

Clear rules make fast resolutions. Here's exactly where the guarantee applies.

Covered

Print defects — banding, misprints, resolution flaws, or color clearly outside our standards.

Material flaws — tears, creases, adhesive failures, or coating defects present on arrival.

Transit damage — crushed, punctured, or water-damaged shipments, reported within 7 days with photos.

Wrong item shipped — a different pattern, material, or size than your order confirmation.

Not covered

Change of mind — or ordering the wrong material, quantity, or size. Every order is custom-printed for you.

Screen-to-print variation — monitors display color differently than print. Order a sample first; it's why they exist.

Installation issues — improper wall prep, adhesive choice, installer error, or texture and adhesion problems.

Installed or altered material — cutting or installing wallpaper counts as accepting its condition. Inspect every roll first.

How we make it right

First choice

Free replacement

Verified defects and transit damage get a free reprint of the affected rolls, jumped to the front of the production queue in our Northwest Arkansas studio.

If replacement isn't possible

Refund of affected rolls

If we can't produce a replacement for a verified defect, we refund the affected roll(s) instead — you're never stuck with defective material.

Approved returns

Store credit

Approved non-defect returns of unopened, unrolled material are issued as store credit per our return policy, minus the processing fee.

Something wrong? Two minutes to file.

File your claim online.

Our damage claim form sends everything our team needs in one shot — your order details plus five photos. Most claims can be reviewed same-day, and verified issues go straight into replacement production.

Start a Damage Claim

Prefer email? Send the same details to support@canvasandivy.com

Have these ready

Order number, name, email & phone

Photo of the shipping label

Photo of the outside of the box

Three photos of the damage or defect

Filed within 7 days of delivery

Good to know

Sample first, always

Color reads differently on every screen and in every room. An 8″ × 12″ sample is $9 and settles it before you commit.

Order your full quantity at once

Each run is color-locked. Rolls from separate orders can vary slightly — order everything together, with 20% overage.

Inspect before you install

Check every roll on arrival. Installing, cutting, or altering material counts as accepting its condition.

This guarantee covers verified manufacturing defects, material flaws, and transit damage reported within 7 days of delivery. Remedies are replacement first, or a refund of the affected roll(s) when replacement isn't possible; approved non-defect returns are store credit only. Remedy determination is based on documentation, material availability, and production constraints. Labor, installation, and consequential costs are not covered. This page summarizes — and does not override — our Refund Policy, Shipping Policy, and Terms of Service.

Love your walls,or we'll make it right.