The Canvas & Ivy Guarantee

Love your walls,
or we'll make it right.

Every wallpaper order is made to order, printed fresh and quality-checked before it ships. We do not keep preprinted wallpaper on warehouse shelves. If something is genuinely wrong — a print defect, a material flaw, or damage in transit — we take responsibility and fix it fast.

File a Damage Claim Order Samples First Email Support

Replacement firstVerified issues get a free reprint with priority production — your project stays on track.

7-day windowReport damage or defects within 7 days of delivery, before installing.

Real humansClaims go straight to the team that printed your order — no ticket maze.

Printed fresh. Plan the whole project.

All Canvas & Ivy wallpaper is made to order. We print fresh for your order, quality-check it, and ship it promptly after production. We do not keep preprinted wallpaper on a shelf or pull your rolls from aging warehouse stock. Production and shipping times still apply.

Order enough rolls for your entire project in one order, including an allowance for pattern matching, trimming, installation mistakes, and spare material. Confirm your measurements and layout before purchasing; quantity estimates are not a guarantee of coverage.

Reorders and reprints: no guaranteed color match

We cannot guarantee a color match on reorders, additional rolls, replacements, or reprints, even when the design and material are the same. Material and print runs can vary, and wallpaper can change in appearance over time through aging, oxidation, light, and environmental exposure. A fresh roll may look different beside wallpaper delivered or installed weeks or months earlier.

If you run short and need consistent color throughout, we recommend placing a new order for the correct quantity for the entire project, plus an allowance, so it can be produced together. Ordering only the missing rolls is a choice to accept the risk of a visible mismatch; it is not a guaranteed way to complete an existing installation.

Under-ordering and normal color differences between separate production runs, or between fresh and aged wallpaper, are not manufacturing defects. These differences do not qualify the original order, the later order, or the entire project for a refund, free reprint, or replacement under our Guarantee. Verified manufacturing defects, transit damage, and items we shipped incorrectly remain subject to our existing claims process. Nothing in this policy limits rights that cannot be excluded under applicable law.

What's covered — and what isn't

Clear rules make fast resolutions. Here's exactly where the guarantee applies.

Covered

Print defects — banding, misprints, resolution flaws, or color clearly outside our standards.

Material flaws — tears, creases, adhesive failures, or coating defects present on arrival.

Transit damage — crushed, punctured, or water-damaged shipments, reported within 7 days with photos.

Wrong item shipped — a different pattern, material, or size than your order confirmation.

Not covered

Ordering errors and later color mismatches — change of mind, wrong material, quantity or size, under-ordering, and normal differences between a later roll or reprint and an earlier production run or aged wallpaper. These do not qualify either order or the entire project for a refund or free replacement.

Screen-to-print variation — monitors display color differently than print. Order a sample first; it's why they exist.

Installation issues — improper wall prep, adhesive choice, installer error, or texture and adhesion problems.

Installed or altered material — cutting or installing wallpaper counts as accepting its condition. Inspect every roll first.

How we make it right

First choice

Free replacement

Verified defects and transit damage get a free reprint of the affected rolls, jumped to the front of the production queue. Reprints cannot be guaranteed to color-match an earlier run or aged wallpaper; our team reviews the documented claim before confirming the remedy.

If replacement isn't possible

Refund of affected rolls

If we can't produce a replacement for a verified defect, we refund the affected roll(s) instead — you're never stuck with defective material.

Approved returns

Store credit

Approved non-defect returns of unopened, unrolled material are issued as store credit per our return policy, minus the processing fee.

Something wrong? Two minutes to file.

File your claim online.

Our damage claim form sends everything our team needs in one shot — your order details plus five photos. Most claims can be reviewed same-day, and verified issues go straight into replacement production.

Start a Damage Claim

Prefer email? Send the same details to support@canvasandivy.com

Have these ready

Order number, name, email & phone

Photo of the shipping label

Photo of the outside of the box

Three photos of the damage or defect

Filed within 7 days of delivery

Good to know

Sample first, always

Color reads differently on every screen and in every room. An 8″ × 12″ sample is $9 and settles it before you commit.

Order your full quantity at once

Order all rolls for the entire project together, with 20% overage as a starting allowance; confirm your layout and installer’s needs. A later roll or reprint is never guaranteed to match. If short, order the full project again for consistent color or accept the risk of a top-up mismatch.

Inspect before you install

Check every roll on arrival. Installing, cutting, or altering material counts as accepting its condition.

This guarantee covers verified manufacturing defects, material flaws, and transit damage reported within 7 days of delivery. Remedies are replacement first, or a refund of the affected roll(s) when replacement isn't possible; approved non-defect returns are store credit only. Remedy determination is based on documentation, material availability, and production constraints. Labor, installation, and consequential costs are not covered. This page summarizes — and does not override — our Refund Policy, Shipping Policy, and Terms of Service.

Love your walls,or we'll make it right.