How can we help you?

Every order is made to order. Samples and 24″ × 24″ panels are typically produced in 1–2 business days. Full wallpaper rolls are currently estimated at about 10 business days.

These are production estimates, not guaranteed ship dates. Carrier transit begins after the package ships, and peak volume, material availability, equipment maintenance, or quality reprints can extend production.

For contiguous U.S. addresses, shipping choices are calculated at checkout from the destination and the items in your cart. Depending on the order, available choices can include:

• Free Economy Shipping — the included free option, and our slowest: made to order, then economy ground. No delivery date is guaranteed; choose a paid option at checkout for speed.
• USPS Priority Mail — available for eligible carts.
• FedEx 2Day, FedEx Priority Overnight, and UPS Next Day Air — paid options when available for the cart and destination.

A single 24″ × 13′ roll remains eligible for Free Shipping, even when samples or panels are added. Samples, panels, and rolls may ship in separate packages; companion items can use a different service from qualifying expedited rolls.

Checkout is the final source for availability and price. Not every service is offered for every cart or address, and Alaska, Hawaii, territories, military, Canada, and other international destinations can have different choices. A named carrier service describes transit after production and dispatch; it does not shorten production or guarantee an arrival date.

Priority Production is an optional production upgrade. It moves the order ahead of standard orders in the print queue. It does not change the carrier service, promise a fixed production turnaround, or guarantee a delivery date.

The current U.S. cart charges one Priority Production fee per order:

• Samples only: 1–5 samples — $9; 6–20 — $19; 21 or more — $29.
• Panels only: 1–5 panels — $19; 6 or more — $29.
• Samples plus panels, with no rolls: the higher applicable sample or panel fee is used; the two fees are not added together.
• Any cart containing rolls: the fee is based on the roll-only subtotal before discounts — $500 or less: $79; more than $500 but less than $2,000: $99; $2,000 or more: $129.

The live cart shows the applicable fee before you add it. Priority Production, expedited shipping, trade priority support, and optional tips are separate. Paid expedited shipping does not automatically include or waive the Priority Production fee.

No. Track directly with the carrier using the tracking number from your confirmation email. The Shop app is entirely optional.

Standard shipping is free. U.S. customers are not normally asked to pay import fees. International orders may be subject to duties, taxes, or import fees assessed by the destination country.

If a carrier requests an unexpected payment, contact support with the notice and your order number before paying it.

“Label created” means a shipping record and tracking number exist; it does not prove the carrier has the package. The order may still be in final production, packing, awaiting pickup, or waiting for its first carrier scan.

Carriers can also miss an acceptance scan, so the next update may appear at a later hub. If tracking has no movement for more than three business days after the confirmed shipment date, contact support and we will investigate.

Canvas & Ivy is based in Northwest Arkansas and operates its own production facility there. During capacity expansion and for certain orders or destinations, we may also use approved production partners.

Because fulfillment paths can differ, tracking origins and carrier routes may vary. Every order is still printed to order; we do not pull preprinted wallpaper from aging shelf stock.

Delivery exceptions mean the carrier couldn't complete delivery or needs action from you. Responding quickly to address confirmations or instructions is the best way to prevent a return.

Check porches, side doors, garages, mail rooms, package lockers, and with neighbors or building staff. Samples and panels can arrive in flat mailers or separate boxes and are easy to overlook.

If it is still missing by the next business day, contact us with the order number and tracking link. We will review the shipment and coordinate the appropriate carrier or production-partner investigation.

Not always. Samples, 24″ × 24″ panels, and full rolls are separate physical formats and may ship in different packages on different days. This also applies to sample-and-panel bundles and to large roll orders that require multiple boxes.

Check every fulfillment and tracking number before treating part of an order as missing. Receiving one component does not mean the rest has already shipped or should be in the same box.

No. Expedited shipping changes carrier transit after production; it does not skip printing, quality checks, cutting, or packing. The separate Priority Production / RUSH MY ORDER option moves an order ahead in the print queue.

After production is complete and a package ships, standard samples and panels typically spend up to six business days in carrier transit. That six-business-day estimate is shipping time only—not production time. Most other domestic standard deliveries arrive within five to seven business days after shipment. These are estimates, not guarantees; the selected carrier service and live tracking provide the order-specific transit information.

Each sample is 8″ wide × 12″ tall and includes two sections: a tiled repeat showing how the pattern repeats, and a full-scale zoomed-in section showing actual print detail, color accuracy, and material texture as it will look on your wall.

Use samples to evaluate color, print quality, and material feel in your room's lighting. A sample is a preview; it does not guarantee an exact color match to a later roll, reorder, or reprint.

Product photos show the wallpaper installed at full scale. Your 8″ × 12″ sample includes a tiled repeat section and a full-scale detail, but the overall swatch is smaller than a full roll — the pattern will look condensed in the tiled section.

If scale is the deciding factor, order a 24″ × 24″ panel for a true-size preview.

Peel & Stick is polyester-based with a self-adhesive backing and a matte, fabric-like feel. Traditional and Pre-Pasted are non-woven materials with a smoother, more paper-like surface.

Samples are printed on the actual material selected, so the sample is the best way to compare texture, finish, color, and adhesion before ordering rolls.

Traditional: non-woven, paste-the-wall, pro-preferred for durable installations.

Pre-Pasted: non-woven with water-activated adhesive, designed for an easier permanent DIY install.

Peel & Stick: polyester-based and self-adhesive, best for very smooth, fully cured walls and lower-humidity spaces.

Type II Commercial: commercial vinyl available through Trade for higher-traffic specifications.

Compare materials and installation methods.

Each pillow is a complete 17″ × 18″ finished pillow, not a cover by itself. The recycled-polyester insert is included.

The woven shell is 58% cotton and 42% polyester, with the selected Canvas & Ivy design woven on both sides.

Shop the throw-pillow collection.

Our throw pillows are made in North Carolina. The design is woven into the fabric on both sides, the recycled-polyester insert is placed inside, and the pillow is sewn shut for a tailored finished shape.

Because the cover is sewn closed, it does not have a zipper or removable insert.

Woven throw pillows are typically produced in 3–5 business days. Carrier transit begins after shipment and is additional.

Shipping time depends on the service selected at checkout. Priority Production / RUSH MY ORDER is for wallpaper only and is not available for throw pillows.

Spot clean or dry clean only. Do not machine wash or remove the insert; the pillow is sewn shut.

Blot spills promptly with a clean cloth and avoid rubbing, soaking, bleach, and high heat.

Wallpaper is sold by the roll. The per-square-foot price on product pages is a reference for comparing coverage.

Common sizes: 24″ × 13 ft (single) and 24″ × 27 ft (double). Each product page lists exact coverage and pricing.

Order enough rolls for your entire project in one order, including an allowance for pattern matching, trimming, installation mistakes, and spare material. Confirm your measurements and layout before purchasing; quantity estimates are not a guarantee of coverage. We cannot guarantee a color match on reorders, additional rolls, replacements, or reprints, even when the design and material are the same. Material and print runs can vary, and wallpaper can change in appearance over time through aging, oxidation, light, and environmental exposure. A fresh roll may look different beside wallpaper delivered or installed weeks or months earlier. If you have already placed separate orders, contact us before production so we can review their status; combining them is not guaranteed.

No — calculations are estimates. Actual usage varies by layout, pattern matching, and trim waste. Order enough rolls for your entire project in one order, including an allowance for pattern matching, trimming, installation mistakes, and spare material. Confirm your measurements and layout before purchasing; quantity estimates are not a guarantee of coverage. If you run short and need consistent color throughout, we recommend placing a new order for the correct quantity for the entire project, plus an allowance, so it can be produced together. Ordering only the missing rolls is a choice to accept the risk of a visible mismatch; it is not a guaranteed way to complete an existing installation.

Walls should be smooth, clean, dry, and dust-free. Fill holes, sand smooth, and wipe down thoroughly.

For Peel & Stick, avoid textured walls and freshly painted walls that haven't fully cured (wait at least 30 days after painting).

Texture reduces adhesive contact. Even light orange peel can lead to lifting or separating seams over time.

Best options: smooth the surface first, or choose Traditional or Pre-Pasted installed with paste.

We do not recommend Peel & Stick for full bathrooms or other high-humidity areas. Steam and moisture can weaken pressure-sensitive adhesive and cause lifting or bubbling.

For a well-ventilated residential bathroom, Pre-Pasted is usually the easiest durable option on a smooth, properly primed wall. Traditional is also suitable with the correct wallpaper primer and paste. Commercial bathrooms should be specified through Trade for Type II guidance.

Common causes: wall texture, uncured paint, dust or residue, humidity, or overhandling during install.

Many customers reinforce with a clear wallpaper adhesive for a permanent install when walls are challenging.

All Canvas & Ivy wallpaper is made to order. We print fresh for your order, quality-check it, and ship it promptly after production. We do not keep preprinted wallpaper on a shelf or pull your rolls from aging warehouse stock. Production and shipping times still apply.

We cannot guarantee a color match on reorders, additional rolls, replacements, or reprints, even when the design and material are the same. Material and print runs can vary, and wallpaper can change in appearance over time through aging, oxidation, light, and environmental exposure. A fresh roll may look different beside wallpaper delivered or installed weeks or months earlier.

If you run short and need consistent color throughout, we recommend placing a new order for the correct quantity for the entire project, plus an allowance, so it can be produced together. Ordering only the missing rolls is a choice to accept the risk of a visible mismatch; it is not a guaranteed way to complete an existing installation.

Under-ordering and normal color differences between separate production runs, or between fresh and aged wallpaper, are not manufacturing defects. These differences do not qualify the original order, the later order, or the entire project for a refund, free reprint, or replacement under our Guarantee. Verified manufacturing defects, transit damage, and items we shipped incorrectly remain subject to our existing claims process. Nothing in this policy limits rights that cannot be excluded under applicable law.

Read the Canvas & Ivy Guarantee and Refund Policy.

Canvas & Ivy products are custom printed and made to order. Non-defect orders are final sale, and we do not accept returns, exchanges, or refunds for change of mind, ordering the wrong material, size, or quantity, screen-to-print differences, installation issues, sale items, samples, or custom sizing.

Do not mail material back without written authorization. A verified manufacturing defect, transit-damaged item, or item we shipped incorrectly follows our claims process and is reviewed under the Canvas & Ivy Guarantee and Refund Policy.

Contact us immediately with your order number. Change or cancellation requests must be submitted within four hours of purchase, but production may begin sooner, so a request is not guaranteed.

Once production has started, the order cannot be canceled, resized, recolored, or changed because it is already being produced specifically for you.

Report visible damage, a manufacturing defect, or an incorrect item within seven calendar days of delivery and before cutting or installation.

Send your order number plus clear photos of the shipping label, outside of the box, affected roll, and the damage or defect. Verified claims are normally resolved by replacing the affected roll(s); the final remedy follows the applicable policy and documented claim review.

Promotions change. The current public offer, eligible products, and end date are shown in the site banner, product page, cart, or checkout. We do not publish a permanent Help Center code because an old offer can create the wrong expectation.

Unless an offer explicitly says otherwise, standard discount codes and automatic promotions do not stack. Approved trade pricing is attached to the trade account and follows the current Trade Program terms.

Trade pricing begins after approval and applies when you shop with the approved trade email. Approval is typically completed within one business day; orders placed before approval are not repriced retroactively.

Canvas: 30% off from $0–$15,000 annual spend, plus free samples, free expedited shipping, 2% cashback in store credit, and concierge support.

Ivy: 40% off at $15,000+ annual spend, plus 3% cashback, free panels, free customizations, and priority concierge support.

View the current Trade Program details.

Yes. Through our Trade Program, we offer Type II commercial vinyl wallcovering with a Class A fire rating for hospitality, multifamily, restaurants, senior living, and other high-traffic spaces.

It has a woven-textured surface and is designed for greater water and scratch resistance than retail substrates. Contact Trade for pricing, project guidance, and the current technical specification sheet.