How can we help you?

Every order is made to order — we don't pull from warehouse stock. Your wallpaper is individually printed in our own Northwest Arkansas facility, color-locked to your specific run, and quality-checked before it ships.

Production: orders print and pack in 3–5 business days. Shipping is added on top: free shipping typically takes 4–6 days after production, and expedited shipping ($19.99 — free on orders $200+) takes 2–3 days after production.

Your checkout page will show an estimated delivery window based on your specific order. If you have a firm install date, reach out before ordering and we'll give you a realistic timeline.

No. Track directly with the carrier using the tracking number from your confirmation email. The Shop app is entirely optional.

US orders: never. Your wallpaper is printed and shipped domestically from Northwest Arkansas, so there are no customs, duties, or import fees. International orders may be subject to your destination country's import duties. If a carrier ever requests an unexpected payment, contact us with the notice and your order number.

Carriers sometimes skip the initial scan, so tracking can look stalled while the parcel is actually moving. Updates often appear at the next hub — sometimes not until delivery.

If there's no movement for more than three business days, contact support with your tracking number and we'll investigate.

Northwest Arkansas — all of it. Every Canvas & Ivy order is designed, printed, and shipped from our own facility. Since 2026, production is fully in-house: no contract printers, no overseas fulfillment. Made in the USA, start to finish.

Your tracking will show a domestic US origin and domestic transit the whole way.

Delivery exceptions mean the carrier couldn't complete delivery or needs action from you. Responding quickly to address confirmations or instructions is the best way to prevent a return.

Check porches, side doors, mail rooms, and with neighbors or building staff. Samples arrive in flat envelopes and can be easy to overlook.

If it's still missing by the next business day, report it to the carrier and contact us so we can document it on our end.

Each sample is 8″ wide × 12″ tall and includes two sections: a tiled repeat showing how the pattern repeats, and a full-scale zoomed-in section showing actual print detail, color accuracy, and material texture as it will look on your wall.

Use samples to evaluate color, print quality, and material feel in your room's lighting.

Product photos show the wallpaper installed at full scale. Your 8″ × 12″ sample includes a tiled repeat section and a full-scale detail, but the overall swatch is smaller than a full roll — the pattern will look condensed in the tiled section.

If scale is the deciding factor, order a 24″ × 24″ panel for a true-size preview.

Peel & Stick is a smooth self-adhesive material with a subtle satin sheen — it's engineered for repositioning and clean removal, so it feels different from traditional paper by design. Our Traditional (non-woven) and Pre-Pasted options have a soft matte, more paper-like feel. Every sample is printed on the actual substrate, so what you feel is what goes on your wall.

Wallpaper is sold by the roll. The per-square-foot price on product pages is a reference for comparing coverage.

Common sizes: 24″ × 13 ft (single) and 24″ × 27 ft (double). Each product page lists exact coverage and pricing.

Yes — order all rolls together for the best color consistency. Because every order is individually color-locked, rolls from separate production runs can have subtle variation. If you've placed separate orders, contact us immediately with your order numbers so we can try to align them in the same run.

No — calculations are estimates. Actual usage varies by layout, pattern matching, and trim waste. We always recommend ordering a buffer to avoid running short mid-project.

Walls should be smooth, clean, dry, and dust-free. Fill holes, sand smooth, and wipe down thoroughly.

For Peel & Stick, avoid textured walls and freshly painted walls that haven't fully cured (wait at least 30 days after painting).

Texture reduces adhesive contact. Even light orange peel can lead to lifting or separating seams over time.

Best options: smooth the surface first, or choose Traditional or Pre-Pasted installed with paste.

We don't recommend it for full bathrooms. Humidity weakens the pressure-sensitive adhesive over time, which leads to lifting and bubbling. A well-ventilated powder room can be okay, but it carries more risk than other rooms.

For bathrooms, choose Traditional or Pre-Pasted installed with proper primer and paste — that's the durable, long-term result.

Common causes: wall texture, uncured paint, dust or residue, humidity, or overhandling during install.

Many customers reinforce with a clear wallpaper adhesive for a permanent install when walls are challenging.

Because every order is individually produced to your specifications — not pulled from stock — refunds are not offered once processing begins. This is the same model used by custom ateliers and bespoke manufacturers: the product is made for you, and the quality reflects that commitment.

Approved returns are store credit only for unopened, unused, unrolled rolls — minus the processing fee in our policy. Installed, cut, opened, or partially used material is not returnable.

We strongly recommend ordering a sample first to confirm color, texture, and scale in your space.

You have 24 hours after checkout to cancel or change your order — contact us right away with your order number and we'll take care of it. After 24 hours, your order is typically already in production and can no longer be changed or canceled, because it's being individually printed for you.

We'll make it right. Send us your order number and photos of the issue (the affected roll plus the packaging, if it's shipping damage), and we'll get a free replacement into production. If a replacement isn't possible, we'll refund the affected items.

Please check your order when it arrives and reach out as soon as you spot a problem — and don't install damaged material, as installation is considered acceptance of the product's condition.

Our current public code is WALLPAPER — it takes 20% off your order.

Discount codes never stack: one code per order, and codes can't be combined with each other. Trade pricing is applied through your approved trade account rather than a code.

Trade pricing applies to orders placed with your approved trade email. Orders placed before approval follow standard pricing.

Future orders will automatically reflect trade terms when you check out with the approved email. Trade accounts also get free expedited shipping with no minimum.

Yes — for commercial projects and high-traffic spaces we print on a heavyweight Type II commercial wallcovering, available exclusively through our Trade Program.

Apply for trade access and we'll help you spec it for your project.