Refund policy

REFUND & LIMITED REMEDY POLICY

Made-To-Order Products

All Canvas & Ivy products are custom printed upon order placement. Because each order is produced specifically for the customer and cannot be restocked or resold, orders are non-cancelable once production begins.

Orders may enter production immediately after submission.

No Returns for Non-Defect Reasons

Except as expressly provided below, Canvas & Ivy does not accept returns, exchanges, or cancellations for:

• Change of mind
• Ordering incorrect material type
• Ordering incorrect quantity
• Color dissatisfaction or lighting differences
• Screen-to-print variation
• Installer error
• Improper wall preparation
• Surface texture or adhesion issues
• Environmental factors (humidity, moisture, etc.)
• Sale items, samples, or custom sizing requests

Customers are responsible for reviewing product specifications and ordering samples prior to purchase.

Inspection Requirement

Customers must inspect all rolls prior to cutting, installing, or modifying the product.

Installation, cutting, or alteration constitutes acceptance of the goods.

Canvas & Ivy is not responsible for labor costs, installation costs, or consequential damages under any circumstances.

Limited Warranty for Manufacturing Defects

Canvas & Ivy warrants that products will be free from material manufacturing defects at the time of delivery.

If a product arrives materially damaged or defective, the customer must notify support within seven (7) calendar days of delivery and provide:

• Order number
• Clear photos of outer packaging
• Clear photos of labels
• Clear photos of the alleged defect

Failure to provide notice within seven (7) days may limit available remedies.

If a manufacturing defect is verified, Canvas & Ivy will, at its sole option:

• Replace the defective roll; or
• Issue a refund for the defective roll only.

Remedies are limited to the affected roll(s) and do not extend to entire orders unless multiple rolls are proven defective.

Limitation of Liability

To the fullest extent permitted by law, Canvas & Ivy’s total liability for any claim arising out of or relating to a purchase shall not exceed the amount paid for the specific product giving rise to the claim.

Canvas & Ivy shall not be liable for:

• Installation costs
• Labor costs
• Indirect damages
• Consequential damages
• Incidental damages
• Lost profits
• Project delays

Some jurisdictions do not allow certain limitations, so these limitations apply only to the extent permitted by law.

Warranty Disclaimer

Except for the limited warranty stated above, products are provided “AS IS” and without any additional express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose, to the extent permitted by applicable law.

Chargebacks and Dispute Resolution

Customers agree to contact Canvas & Ivy prior to initiating a payment dispute so that we may attempt to resolve the issue directly.

Nothing in this policy limits a customer’s rights under applicable law. However, where a chargeback is filed for a fulfilled and delivered order without prior contact, Canvas & Ivy reserves the right to present evidence of policy acceptance, delivery confirmation, and product compliance to the issuing bank.

Policy Acceptance

By placing an order, you acknowledge that you have reviewed and agreed to this policy.