Terms of service

Terms of Service

By accessing or using www.canvasandivy.com (the “Site”) after these Terms have been brought to your attention, or by placing an order after being given an opportunity to review them, you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Site or place an order.

Your purchase is also subject to our Refund Policy, Shipping Policy, and Canvas & Ivy Guarantee, as made available when you order. Our Privacy Policy explains how we handle personal information. Acceptance of these Terms does not replace any separate consent required for marketing messages, cookies, or other data processing.

1. Made-to-Order Production

All Canvas & Ivy products are custom, made-to-order items printed exclusively for each individual purchase at our facility. Production may begin shortly after order placement.

Current standard production estimates depend on product type: samples and 24″ × 24″ panels typically need 1–2 business days, while full wallpaper rolls are currently estimated at about 10 business days. Carrier transit begins after shipment and is additional. These estimates are not guaranteed ship or delivery dates.

Order changes or cancellation requests must be submitted within 4 hours of purchase.
After this window, orders cannot be canceled, modified, or adjusted for any reason.
This includes, but is not limited to, timeline changes, paint decisions, installer scheduling issues, measurement errors, or personal circumstances.

Canvas & Ivy reserves the right to decline, cancel, or refuse any order at its sole discretion.

2. Final Sale Acknowledgment

All products are final sale due to their custom-made nature. No returns, refunds, or exchanges are permitted except as expressly stated in the Refund Policy.

By completing a purchase, you expressly acknowledge and agree that:

Your order is custom-produced.
It cannot be restocked or resold.
You waive any right to return the product based on change of mind, preference, or ordering error.

3. Color, Material & Print Variations

Wallpaper is produced using professional print processes that naturally yield minor variations. Variations are inherent and are not defects.

Color may vary between different material types (Peel & Stick, Pre-Pasted, Traditional, Type II).
Color may vary between samples, panels, and full production rolls.
Color may vary between print batches.
Digital screens display color differently than physical print.

Canvas & Ivy does not guarantee exact color matches to screens, samples, photographs, social media images, influencer posts, or prior orders. Customers are responsible for ordering samples in the exact material they intend to purchase.

Printed fresh. Plan the whole project.

All Canvas & Ivy wallpaper is made to order. We print fresh for your order, quality-check it, and ship it promptly after production. We do not keep preprinted wallpaper on a shelf or pull your rolls from aging warehouse stock. Production and shipping times still apply.

Order enough rolls for your entire project in one order, including an allowance for pattern matching, trimming, installation mistakes, and spare material. Confirm your measurements and layout before purchasing; quantity estimates are not a guarantee of coverage.

Reorders and reprints: no guaranteed color match

We cannot guarantee a color match on reorders, additional rolls, replacements, or reprints, even when the design and material are the same. Material and print runs can vary, and wallpaper can change in appearance over time through aging, oxidation, light, and environmental exposure. A fresh roll may look different beside wallpaper delivered or installed weeks or months earlier.

If you run short and need consistent color throughout, we recommend placing a new order for the correct quantity for the entire project, plus an allowance, so it can be produced together. Ordering only the missing rolls is a choice to accept the risk of a visible mismatch; it is not a guaranteed way to complete an existing installation.

Under-ordering and normal color differences between separate production runs, or between fresh and aged wallpaper, are not manufacturing defects. These differences do not qualify the original order, the later order, or the entire project for a refund, free reprint, or replacement under our Guarantee. Verified manufacturing defects, transit damage, and items we shipped incorrectly remain subject to our existing claims process. Nothing in this policy limits rights that cannot be excluded under applicable law.

4. Installation Responsibility

Canvas & Ivy does not perform installation services and makes no warranties regarding installation results.

Installation outcomes are influenced by wall condition, primer selection, paint curing time, surface texture, humidity, dust, environmental factors, and installer skill.

Canvas & Ivy is not responsible for:

Wall damage
Adhesion failure
Removal damage
Improper primer use
Moisture-related issues
Installer mistakes

Under no circumstances will Canvas & Ivy reimburse installation fees, removal costs, contractor expenses, painter fees, or wall repair costs.

5. Inspection Requirement

Customers must inspect all rolls immediately upon receipt and prior to installation.

Once wallpaper is installed, cut, trimmed, or altered, it is deemed accepted.
Issues discovered after installation has begun are not eligible for replacement or consideration.

6. Shipping & Delivery

Shipping timelines are estimates only and are not guaranteed.

Canvas & Ivy is not responsible for carrier delays, customs delays, weather interruptions, scanning errors, peak-season backlogs, or transit disruptions once the package is in carrier possession.

7. Limitation of Liability

To the fullest extent permitted by law, Canvas & Ivy shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages.

This includes, without limitation:

Installation or removal costs
Project delays
Scheduling conflicts
Lost profits
Business interruption

Maximum liability, if any, is strictly limited to the amount paid for the specific product at issue.

8. Chargebacks & Payment Disputes

By placing an order, you agree not to initiate a chargeback or payment dispute without first contacting Canvas & Ivy to attempt resolution.

Fraudulent or bad-faith chargebacks on delivered goods may be pursued to the fullest extent permitted by law, including recovery of administrative costs, processing fees, collection costs, and attorney’s fees where applicable.

9. Indemnification

You agree to indemnify and hold harmless Canvas & Ivy, its owners, officers, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of:

Product installation or removal
Improper use
Failure to follow instructions
Violation of these Terms

10. Intellectual Property

All designs, artwork, product images, text, and content are the exclusive intellectual property of Canvas & Ivy. Unauthorized reproduction, duplication, distribution, modification, scraping, AI training use, or derivative works are strictly prohibited without written consent.

11. Governing Law & Venue

These Terms are governed by the laws of the State of Arkansas. Any disputes shall be resolved exclusively in the state or federal courts located in Arkansas.

12. Changes to Terms and Acceptance

Canvas & Ivy reserves the right to revise, update, or replace any part of these Terms and the policies incorporated into them at any time, subject to applicable law. We will publish the current version on the Site, provide notice of material changes as required by law, and obtain additional consent where required.

Changes apply prospectively when posted, or at a later time specified in the notice, after any legally required notice or consent. Your continued use of the Site or a subsequent purchase after the changes take effect and any required notice constitutes acceptance of the revised Terms, except where applicable law requires a different form of consent.

An order remains governed by the terms accepted when it was placed. Later changes do not alter an existing order unless separately agreed as permitted by law. Nothing in these Terms or any incorporated policy excludes or limits consumer rights, remedies, or liabilities that cannot lawfully be excluded or limited.

SMS/Text Messaging Terms

By providing your mobile phone number and opting in (for example, on our Trade Program application or at checkout), you agree to receive recurring automated text messages from Canvas & Ivy related to your account, orders, shipping, appointments, customer support, and trade program, which may include occasional trade-only offers. Consent to receive text messages is not a condition of any purchase.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, after which you will receive a confirmation and no further messages. For help, reply HELP or email trade@canvasandivy.com. Carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share your mobile phone number or your SMS/text-messaging opt-in (consent) information with any third parties or affiliates for their own marketing or promotional purposes. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy at https://canvasandivy.com/policies/privacy-policy for details.