Damage Claims

Something arrived wrong?
We'll make it right.

If your order arrived with shipping damage or a print defect, file a claim below and we'll get a free replacement into production. It takes about two minutes.

All wallpaper is printed fresh to order. Reorders and reprints cannot be guaranteed to match earlier runs or aged wallpaper. Under-ordering and normal differences between fresh and previously delivered or installed wallpaper do not qualify either order or the entire project for a refund or free replacement. Possible manufacturing defects and transit damage can still be submitted for review. See the Guarantee for full-project ordering guidance and coverage.

1Snap 5 photosShipping label, the outside of the box, and 3 photos of the damage.

2Submit this formYour claim goes straight to our support team with everything attached.

3We make it rightVerified claims get a free replacement — if that's impossible, a refund for the affected roll.

Before you start: report damage within 7 days of delivery, and please don't install damaged material — installation counts as acceptance of the product's condition. Have your order number handy (it's in your confirmation email, e.g. #1234).

Your details

Full name *

Please enter your name.

Order number *

Please enter your order number.

Email *

Please enter a valid email address.

Phone *

Please enter a phone number.

What happened? (optional)

Photos — all 5 required

Clear, well-lit photos help us verify and replace fast. Large photos are compressed automatically before sending.

Shipping labelTap to add a photo of the label on the box

Photo of the shipping label is required.

Outside of the boxShow the packaging, including any dents or crush marks

Photo of the outer box is required.

Damage photo 1Wide shot of the affected roll or panel

Damage photo 1 is required.

Damage photo 2Close-up of the damage or defect

Damage photo 2 is required.

Damage photo 3Another angle — whatever best shows the problem

Damage photo 3 is required.

Prefer email? Send the same details and photos to support@canvasandivy.com

We couldn't send your claim. Please check your connection and try again — or email everything (order number, phone, and the 5 photos) to support@canvasandivy.com and we'll take it from there.

Claim received

Thanks, friend — your claim and photos are on their way to our support team. We'll review everything and reply at .

In the meantime, please hold on to the damaged material and packaging, and don't install it.

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Something arrived wrong?We'll make it right.

Claim received

Something arrived wrong?
We'll make it right.