Shipping Policy

1. Production Time

All Canvas & Ivy products are custom printed on a made-to-order basis. Samples and 24″ × 24″ panels are typically produced in 1–2 business days. Full wallpaper rolls are currently estimated at about 10 business days. Carrier transit is additional. These are production estimates only and are not guaranteed ship dates.

Production times may extend during holidays, peak seasons, high order volume periods, material supply fluctuations, equipment maintenance, or other operational factors.

By placing an order, you acknowledge that production timelines are variable and not guaranteed.

Freshly printed for your order

All Canvas & Ivy wallpaper is made to order. We print fresh for your order, quality-check it, and ship it promptly after production. We do not keep preprinted wallpaper on a shelf or pull your rolls from aging warehouse stock. Production and shipping times still apply.

Order the full project together

Order enough rolls for your entire project in one order, including an allowance for pattern matching, trimming, installation mistakes, and spare material. Confirm your measurements and layout before purchasing; quantity estimates are not a guarantee of coverage.

We cannot guarantee a color match on reorders, additional rolls, replacements, or reprints, even when the design and material are the same. Material and print runs can vary, and wallpaper can change in appearance over time through aging, oxidation, light, and environmental exposure. A fresh roll may look different beside wallpaper delivered or installed weeks or months earlier.

If you run short and need consistent color throughout, we recommend placing a new order for the correct quantity for the entire project, plus an allowance, so it can be produced together. Ordering only the missing rolls is a choice to accept the risk of a visible mismatch; it is not a guaranteed way to complete an existing installation.

Under-ordering and normal color differences between separate production runs, or between fresh and aged wallpaper, are not manufacturing defects. These differences do not qualify the original order, the later order, or the entire project for a refund, free reprint, or replacement under our Guarantee. Verified manufacturing defects, transit damage, and items we shipped incorrectly remain subject to our existing claims process. Nothing in this policy limits rights that cannot be excluded under applicable law.

See our Guarantee and Refund Policy.

2. Shipping Time

Samples and panels

After production is complete and a package ships, standard samples and panels typically spend up to 6 business days in carrier transit, unless expedited shipping was selected. That six-business-day estimate is shipping time only—not production time, not a guarantee, and not a timeframe measured from the order date. Production time is separate: samples and panels typically need 1–2 business days, while full wallpaper rolls are currently estimated at about 10 business days. Expedited shipments follow the selected service and available carrier estimate.

Separate shipments and bundles

Samples and panels are separate components and ship separately, including when purchased together in a bundle. You may receive bundle components in separate shipments on different days. Each shipment has its own transit timeframe, measured from that component’s shipment date. Receiving one component does not mean the entire order has arrived; check the fulfillment details and tracking for each shipment.

Other domestic shipments

Once shipped, most other domestic deliveries arrive within 5–7 business days. Delivery timeframes are estimates only and are not guaranteed.

Delivery speed depends entirely on the carrier and, for international orders, customs processing and clearance.

Canvas & Ivy does not guarantee delivery dates unless explicitly stated in writing.

3. Carrier Delays & Transit Issues

Canvas & Ivy is not responsible for delays occurring after a package has been transferred to the carrier.

This includes, but is not limited to:

• FedEx, UPS, USPS, or other carrier delays
• Customs inspections or holds
• Carrier hub backlogs
• Tracking or scanning delays
• Weather events
• Holiday congestion
• Labor disruptions

Shipping delays do not qualify for refunds, order cancellation, chargebacks, or compensation of any kind.

4. Risk of Loss

Risk of loss transfers to the customer upon delivery of the package to the carrier. Once the carrier has accepted the shipment, delivery is outside the control of Canvas & Ivy.

5. Lost or Stolen Packages

If a package is marked “Delivered” by the carrier but cannot be located, the customer must contact the carrier directly to file a claim or initiate an investigation.

Canvas & Ivy is not liable for packages confirmed as delivered by the carrier, including instances of theft or misplacement after delivery.

6. Damaged Shipments

Visible shipping damage must be reported within 7 calendar days of delivery.

Claims must include:

• Order number
• Photos of external packaging
• Photos of shipping label
• Photos of damaged product

Failure to report within 7 days constitutes acceptance of the shipment. Approved claims may be resolved at our sole discretion via replacement of the affected roll. Monetary refunds are not issued.

7. Incorrect or Incomplete Addresses

Customers are solely responsible for providing accurate and complete shipping information at checkout.

Orders shipped to an incorrect or incomplete address provided by the customer are the customer’s responsibility.

If a package is returned due to an address error, refusal, or failed delivery attempt, re-shipment fees will apply. Original shipping charges are non-refundable.

8. Refused Shipments

Refused deliveries are treated as non-returnable custom goods. If a refused package is returned to us, re-shipment fees and handling charges will apply.