Shipping Policy

Effective Date: February 11, 2026

1. Production Time

All Canvas & Ivy products are custom printed on a made-to-order basis. Production typically requires 3–5 business days, but this timeframe is an estimate only and is not guaranteed.

Production times may extend during holidays, peak seasons, high order volume periods, material supply fluctuations, equipment maintenance, or other operational factors.

By placing an order, you acknowledge that production timelines are variable and not guaranteed.

2. Shipping Time

Once shipped, most domestic deliveries arrive within 5–7 business days. Delivery timeframes are estimates only and are not guaranteed.

Delivery speed depends entirely on the carrier and, for international orders, customs processing and clearance.

Canvas & Ivy does not guarantee delivery dates unless explicitly stated in writing.

3. Carrier Delays & Transit Issues

Canvas & Ivy is not responsible for delays occurring after a package has been transferred to the carrier.

This includes, but is not limited to:

• FedEx, UPS, USPS, or other carrier delays
• Customs inspections or holds
• Carrier hub backlogs
• Tracking or scanning delays
• Weather events
• Holiday congestion
• Labor disruptions

Shipping delays do not qualify for refunds, order cancellation, chargebacks, or compensation of any kind.

4. Risk of Loss

Risk of loss transfers to the customer upon delivery of the package to the carrier. Once the carrier has accepted the shipment, delivery is outside the control of Canvas & Ivy.

5. Lost or Stolen Packages

If a package is marked “Delivered” by the carrier but cannot be located, the customer must contact the carrier directly to file a claim or initiate an investigation.

Canvas & Ivy is not liable for packages confirmed as delivered by the carrier, including instances of theft or misplacement after delivery.

6. Damaged Shipments

Visible shipping damage must be reported within 7 calendar days of delivery.

Claims must include:

• Order number
• Photos of external packaging
• Photos of shipping label
• Photos of damaged product

Failure to report within 7 days constitutes acceptance of the shipment. Approved claims may be resolved at our sole discretion via replacement of the affected roll. Monetary refunds are not issued.

7. Incorrect or Incomplete Addresses

Customers are solely responsible for providing accurate and complete shipping information at checkout.

Orders shipped to an incorrect or incomplete address provided by the customer are the customer’s responsibility.

If a package is returned due to an address error, refusal, or failed delivery attempt, re-shipment fees will apply. Original shipping charges are non-refundable.

8. Refused Shipments

Refused deliveries are treated as non-returnable custom goods. If a refused package is returned to us, re-shipment fees and handling charges will apply.